Order
Q: How can I order a product from mahok.at?
A: Here you will find instructions that explain the ordering process.
Showroom
Q: Where can we view your furniture?
A: You can view our furniture in our showroom at Ottilie-Bondy-Promenade 11/1 in 1210 Vienna.
Q: When are you open?
A: We are open Tuesdays from 12pm to 4pm and Saturdays from 2pm to 6pm. However, we are also happy to be there for you by appointment.
Q: Do you also offer custom-made products?
A: Yes, we also offer custom orders. Please contact us for more information.
About Us
Q: What is mahok?
A: Mahok is a high quality solid wood furniture brand specializing in oak and walnut.
Q: What does Mahok stand for?
A: Mahok represents sustainable design focused on form, durability and comfort.
Q: Who makes Mahok's furniture?
A: Mahok furniture is made by skilled craftsmen.
Q: How is Mahok furniture made?
A: Each piece is carefully selected and hand finished to preserve its natural beauty and unique texture.
Q: What wood does Mahok use?
A: Mahok specializes in oak and walnut.
Q: Is the production of mahok furniture sustainable?
A: Yes, Mahok firmly believes that making quality furniture equals making sustainable furniture.
Q: What values are reflected in the manufacture of Mahok furniture?
A: Mahok's focus on family values and craftsmanship is reflected in every phase of production, from the selection of wood to the meticulous crafting of each piece of furniture.
Q: Is Mahok furniture environmentally friendly?
A: Yes, Mahok uses pollution-free natural oil for coating and formaldehyde-free glue as adhesive. All products have a dirt-repellent coating and are supplied in plastic-free and environmentally friendly packaging. Mahok uses certified wood and thus promotes socially and ecologically compatible forestry.
Q: What is Mahok's vision?
A: Mahok's vision is to create furniture that can last and be passed down for generations.
Q: What feeling does Mahok's furniture aim to convey?
A: Mahok furniture should convey a feeling of naturalness, lightness and seamless transitions.
Q: How long does it usually take to respond to email inquiries?
A: We aim to respond to all email inquiries within 2 business days.
Payment
Q: What is eps transfer?
The eps transfer is a secure online payment system for consumers and web shop operators. It was developed in cooperation with Austrian banks in order to be able to process online purchases via secure online banking.
Q: How does eps transfer work?
A: The eps transfer is based on the respective online banking of the banks offering eps and enables all buyers to easily and securely process their payments for purchases over the Internet.
Q: Can I pay by bank transfer or prepayment?
A: Yes, for a bank transfer or advance payment, we ask you to transfer the amount resulting from your order to our bank account. Please note that we can only ship your order after receipt of the amount. When making the transfer, please indicate the intended purpose sent to you by email and pay for your individual orders separately.
Q: How long does it take for my payment by bank transfer or advance payment to reach you?
A: If you have already transferred to us, please take into account that the amount will be debited from your account immediately, but will only arrive in our bank account within 1-3 business days.
Q: Can I also pay with PayPal or credit card?
A: Yes, we also offer the option of paying conveniently and securely by credit card or PayPal. At the end of the ordering process you will be forwarded directly to PayPal. If you are already a PayPal customer, you can log in with your email address and password and complete the payment. If you're new to PayPal, you can instantly open a PayPal account and then confirm the payment.
Q: How long will it take to get a refund?
A: We refund payments within 14 days. If you have not received a credit note after this period, please contact us via the request button.
Q: What form will the refund take?
A: We always refund credits with the payment method used in the order process. Exceptions are made only in rare cases when your credit card or PayPal's 240-day period has expired. In these cases we will contact you immediately.
Q: What can I do if I received an incorrect refund?
A: If you have received an incorrect refund, please send us a message via the request button with the relevant order number and a brief description of the error so that we can investigate the error.
Q: What technology does the online shop of mahok.at use to ensure the security of data and transactions?
A: The online shop of mahok.at uses SSL encryption technology to ensure the security of data and transactions. SSL establishes a secure connection between the customer's browser and the online shop's server, encrypting all data exchanged between the two to protect the customer's personal data.
Q: What data is protected by SSL encryption at mahok.at?
A: SSL encryption at mahok.at protects all customer personal data, including sensitive information such as usernames, passwords, and credit card details. All data exchanged between the customer and the website is encrypted, ensuring that third parties have no access to or ability to manipulate this data.
Q: Why is it important for mahok.at to provide a secure connection for customers?
A: As a responsible online retailer, it is of utmost importance for mahok.at to provide a secure and protected shopping experience for customers on their website. By using SSL technology, mahok.at can ensure that customer data and transactions are protected from unwanted access and customers can rely on secure transactions.
Q: Can I trust that I will have a secure shopping experience at mahok.at online shop?
A: Yes, you can trust that you will have a secure and protected shopping experience at mahok.at online shop. The use of SSL encryption technology ensures that your personal data and transactions are protected, and third parties cannot access this data.
Repair
Q: Does Mahok offer repair services for their furniture?
A: Yes, we offer repair services for our chairs, tables and other wooden furniture sold by Mahok.
Q: What types of repairs can Mahok do?
A: We can perform repairs to fix scratches, stains, or other signs of wear. We also specialize in repairing wooden furniture, including sanding and oiling.
Q: How can I contact Mahok to arrange a repair?
A: Please contact us via email and we will endeavor to offer you the best options for repairing your furniture.
Q: Can the cotton fabric on Mahok chairs be changed?
A: Yes, we also offer cotton fabric replacement for chairs sold by Mahok. If your chair's fabric is worn or damaged, please contact us via email and we will provide you with more information on how we can replace the fabric for you.
Q: How long does a repair at Mahok take?
A: The repair time depends on the type of damage and is determined by us individually. However, we will endeavor to repair your furniture as soon as possible so that you can enjoy it again quickly.
Q: How much does a repair at Mahok cost?
A: The cost of a repair depends on the type of damage and the extent of the repair. Please contact us by email to receive a quote for repairing your furniture. We will do our best to offer you fair and reasonable pricing.
Shipment
Q: How are the products shipped?
A: We offer free shipping within Austria. If the product cannot be sent as a package due to weight or volume, delivery will be made by a furniture carrier.
Q: How long will it take for my order to be delivered?
A: You can find the specific delivery time for each product on the product detail page. Our products are ready for dispatch within the specified delivery time and can be delivered in a few days.
Q: Can I arrange a desired delivery date?
A: Yes, you can arrange a desired date, late delivery or Saturday delivery with the forwarding agent for an additional charge.
Q: How are products returned?
A: If you are not satisfied with a product, we offer free return shipping. Please send us a message via the request button to return the item. We will then email you a shipping label. Please pack the goods carefully and securely and take the package to the nearest branch of the shipping service provider. If the item was delivered by Möbelspedition, the freight forwarder will collect the goods from you.
Q: Do you offer plastic-free packaging for all your products?
A: We provide plastic-free packaging for our own Mahok wooden furniture, but products from the Mojsan brand, such as mattresses and pillows, are not packaged in a plastic-free manner due to their nature.